Medical Records Intelligence for DME Providers

ChartIQ.health uses proprietary AI-powered search technology to query across healthcare networks, HIEs (Health Information Exchanges), and connected EMR systems. When you submit a patient record request, the platform identifies and retrieves relevant chart notes, physician orders, face-to-face encounters, and clinical documentation from participating providers. All searches are conducted in compliance with HIPAA regulations and patient consent requirements.

Yes. ChartIQ.health is fully HIPAA compliant with a signed Business Associate Agreement (BAA) included for all customers. The platform is also SOC 2 Type II certified, uses AES-256 encryption for data at rest and in transit, enforces multi-factor authentication, and maintains comprehensive audit logging. All infrastructure is hosted in HITRUST-certified data centers with redundancy and disaster recovery built in.

The platform automatically maps ICD-10 diagnosis codes from patient documentation against the applicable CMS Local Coverage Determinations (LCDs) for each equipment type. It checks for required documentation elements, verifies medical necessity criteria, and flags any gaps or mismatches before you submit. This pre-submission review catches the issues that most commonly lead to claim denials, giving your team a chance to resolve them proactively.

ChartIQ.health supports 10+ DME equipment categories including CPAP/BiPAP, oxygen equipment, continuous glucose monitors (CGMs), insulin pumps, power mobility devices, wound therapy (negative pressure), hospital beds, patient lifts, enteral nutrition, and orthotics and prosthetics. Each equipment type has pre-built LCD compliance rules and documentation requirements specific to its CMS coverage criteria. Custom equipment categories can also be configured for your specific billing needs.

ChartIQ.health offers flexible per-request pricing that scales with your volume. Plans start with a free trial so you can evaluate the platform with real patient cases. Volume pricing is available for providers processing more than 500 requests per month. All plans include HIPAA BAA, SOC 2 compliance, and access to the full feature set. Contact our sales team for a custom quote based on your specific volume and equipment mix.

Yes. ChartIQ.health provides a full RESTful API with comprehensive OpenAPI documentation. You can integrate record search, compliance verification, and claim packet assembly directly into your existing EMR, billing, or practice management systems. The API supports webhook callbacks for asynchronous operations and includes sandbox environments for development and testing. Authentication uses API keys with optional OAuth 2.0 for enhanced security.